MoonWin Privacy Policy
Last updated: April 14, 2026
At MoonWin, we are committed to protecting your privacy in compliance with Australian privacy laws including the Privacy Act 1988. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
Information We Collect
We collect personal information such as your name, email address, date of birth, and contact details when you register an account or contact support. We also gather usage data including IP address, device information, and gaming activity to provide our services. Financial details like payment method information are collected for transactions, always with your consent where required under Australian law. This information helps us verify identity and prevent fraud.
How We Use Your Information
We use your information to operate and improve our online casino services, including account management and game personalization. It enables us to process deposits, withdrawals, and bonuses efficiently. We also analyse usage data to enhance user experience and detect fraudulent activity. Your data supports communication for promotions and support, always in line with our obligations under Australian privacy principles.
Information Sharing
We do not sell or share your personal information with third parties for marketing without your consent. Disclosure occurs only to trusted service providers like payment processors under strict confidentiality agreements. We may share data if required by Australian law, such as for regulatory compliance or law enforcement requests.
Data Security
We employ advanced encryption technologies, including SSL/TLS, to protect your personal and financial data during transmission. Our secure servers and access controls prevent unauthorised access, in accordance with Australian privacy standards. Regular security audits and staff training ensure ongoing protection against data breaches. We promptly notify affected users and regulators if a breach occurs.
Your Rights
Under the Privacy Act 1988 (Cth), you have rights to access, correct, or delete your personal information by contacting us. You may withdraw consent for certain processing, request data portability where feasible, and object to uses not essential for service provision. We respond to such requests within 30 days. For Australian residents, these align with Australian Privacy Principles (APPs).
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyse usage, and personalise your experience. These include essential cookies for security and analytics cookies for performance insights. You can manage preferences via browser settings or our cookie consent tool.
Contact Us
For privacy concerns or to exercise your rights, contact our Data Protection Officer. We aim to respond promptly.